GP Appointments:

During the COVID pandemic we are continuing to provide a wide range of normal services to our patients, however to protect our patients and staff, and to ensure an ongoing efficient service, our appointment system has changed:

    • For all appointments and enquiries phone 028 70342650. For non-urgent GP appointments phone before 11am, Monday - Friday.
    • Online booking of appointments is not currently available.
    • Face to face appointments with a GP are after telephone triage only.
    • Please do not attend the surgery before phoning as only those with a pre-arranged appointment will be admitted to the surgery.
    • Face coverings are mandatory when inside the surgery premises (except for those who are medically exempt).

          When you phone, the receptionist will ask you for some brief details  about your condition or query*. The receptionist may then initially offer a number of different options to help deal with your problem which might include:

            • Asking a GP for a prescription
            • Asking advice from our practice pharmacist or suggesting you seek advice from your community pharmacist
            • Booking a telephone appointment with one of our specialist physiotherapists
            • Referring you to our in-house social work team
            • Booking a treatment room appointment or arranging for the district nurse to call.
            • A routine call back from another member of our team e.g. diabetic or respiratory nurse or health visitor
            • Offering to pass a message to or get advice from a GP on your behalf

            (For more details on these and other options see our Alternatives to appointments page)

            *Please note: Our receptionists will treat any personal information with complete confidentiality, in the same way as a GP.

            If none of these options are suitable, and if there are available appointments, you will be offered a same day telephone triage appointment with a GP. Telephone triage appointments with a GP are limited and are released on a daily basis. If you think you need to speak to or see a GP you should phone to request a telephone appointment before 11am. (As due to high demand, non-urgent appointments are unlikely to be available after this time).

            If your problem is urgent and cannot wait until further appointments are released the following day, the receptionist will ask for the key details of the problem and will then discuss your case with our Duty Doctor. The Duty Doctor will decide if your problem is clinically urgent and can arrange same day telephone assessment by a GP.

            When you receive a GP telephone triage appointment, you should ensure that you remain available to take a call that day (usually before 3pm for non-urgent appointments). The GP will attempt to deal with your problem if possible over the phone and may suggest other ways to complete an assessment such as using video calling or asking you to email photos if appropriate. If your problem requires a face to face assessment, the GP will arrange this for the same day or another day if appropriate.


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