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Welcome to Mountsandel Medical Centre Online 


Please call 028 70342650 for telephone triage or any queries.

*Flu clinics have been postponed* Shortage of flu vaccines throughout Northern Ireland.  Please call the surgery mid November to be advised of any changes.

*Scroll down for COVID-19 information and useful links during the pandemic*


Appointments in Mountsandel Medical Centre:

During the COVID pandemic we are continuing to provide a wide range of normal services to our patients, however to protect our patients and staff, and to ensure an ongoing efficient service, our appointment system has changed:

  • For all appointments and enquiries phone 028 70342650. For non-urgent GP appointments phone before 11am, Monday - Friday.
  • Online booking of appointments is not currently available.
  • Face to face appointments with a GP are after telephone triage only.
  • Please do not attend the surgery before phoning as only those with a pre-arranged appointment will be admitted to the surgery.
  • Face coverings are mandatory when inside the surgery premises (except for those who are medically exempt).

When you phone, the receptionist will ask you for some brief details  about your condition or query*. The receptionist may then offer different options to help deal with your problem which might include:

  • Asking a GP for a prescription
  • Asking advice from our practice pharmacist or suggesting you seek advice from your community pharmacist
  • Booking a telephone appointment with one of our specialist physiotherapists
  • Referring you to our in-house social work team
  • Booking a treatment room appointment or arranging for the district nurse to call.
  • A routine call back from another member of our team e.g. diabetic or respiratory nurse or health visitor
  • Offering to pass a message to or get advice from a GP on your behalf
  • A same day telephone triage appointment with a GP

(For more details on these and other options see our Alternatives to appointments page)

*Please note: Our receptionists will treat any personal information with complete confidentiality, in the same way as a GP.

Telephone triage appointments with a GP are limited and are released on a daily basis. If you think you need to speak to or see a GP you should phone to request a telephone appointment before 11am. (As due to high demand, non-urgent appointments are unlikely to be available after this time).

If your problem is urgent and cannot wait until further appointments are released the following day, the receptionist can discuss your case with our Duty Doctor. The Duty Doctor will decide if your problem is clinically urgent and can arrange same day telephone assessment by a GP if appropriate.

When you receive a GP telephone triage appointment, you should ensure that you remain available to take a call that day (usually before 3pm for non-urgent appointments). The GP will attempt to deal with your problem if possible over the phone and depending on the nature of your problem may suggest other ways to complete an assessment such as using video calling or asking you to email photos. If your problem requires a face to face assessment, the GP will arrange this for the same day or another day if appropriate.


COVID-19 Information:

If you think you or a household member has symptoms of COVID-19 please check the following information before contacting the practice.

If your symptoms are mild and manageable, you do not need to speak to a GP, but should self-isolate and book a COVID test. If your symptoms are worsening or severe you should request a GP assessment via telephone. If the GP feels that you need face to face assessment they will refer you for an appointment at the COVID assessment centre (either in Coleraine or Ballymena, depending on availability). Please note: this is for clinical assessment only - you will not receive a COVID test at the COVID assessment centre.

The clinical case definition for COVID-19 is:

New continuous cough OR fever OR loss of/change in smell or taste

Any individual who develops symptoms of COVID-19 should self-isolate and book a test as soon as possible

Get up to date advice regarding COVID-19 symptoms, testing and when and how long to self isolate here:

https://www.gov.uk/coronavirus

Book a test here:

https://www.nhs.uk/ask-for-a-coronavirus-test

People booking a test can chose to be tested at one of four drive through test centres in Belfast, Derry, Craigavon or Enniskillen – these centres are operating as part of the National Testing Programme. Symptomatic members of the public can also book a test via the above weblink to order a postal self-test kit which will be dispatched to their home.


Links to advice during Covid-19 Pandemic:

  • Blind Deaf Association have prepared 2 videos ( British and Irish Sign Language) which translates the Patient Letter. The links to the video are BSL  and ISL

 


Online services 

View and order your repeat prescriptions. Registered patients can access the services here:

http://www.patient-services.co.uk

Please note: Patients need to personally register for these services at the reception in the surgery and you need to provide 2 forms of ID. 


You can also use this website to:

  • change your address details
  • find out information about medical conditions and diseases through our links page.
  • keep up to date with all the latest practice news.    

We are always looking to improve our services, and we would be grateful for your feedback or suggestions which you can leave on our contact page 


About Mountsandel Medical Centre

Practice Area
Our practice area includes Coleraine and its catchment area.

Practice History
The practice moved to its present, purpose-built premises in April 1989. The Practice is not a limited Partnership. We have a branch surgery in Aghadowey and our aim is to deliver a high standard of care for all our patients.


(Site updated 19/10/2020)

Contact Details

Mountsandel Medical Centre

Contact Telephone

028 7034 2650
028 7032 9994
028 25663500
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