Patient Information for Appointment System
You can book and cancel GP and treatment room appointments online at http://www.visiononline.co.uk.
(Registration for this service can be completed by personally completing a form at reception in the surgery)
Same day appointments: There will be a large number of same day appointments available for booking from 8.30 am every morning, Monday to Friday.
Pre-booked appointments: These appointments will be released on a weekly basis up to 1 week in advance.
Telephone consultations: There will be a limited number of 5 minute telephone consultations with the option to request one of these when you do not feel that a surgery appointment is required.
Urgent appointments: All requests for urgent appointments will be assessed according to a strict protocol. Receptionists will ask for brief details of your symptoms and where necessary will discuss your case with one of the GPs.
Telephone system: Our telephone system has recently been substantially upgraded. We hope that the new telephone queuing system will improve access to the surgery via telephone.
Prescription requests: To improve telephone access for patients requesting appointments, prescription telephone requests will be restricted to 10am -12.30pm and 2.30pm-5pm. Patients are encouraged where possible to order repeat prescriptions using this website: http://www.visiononline.co.uk which can be accessed 24 hours a day, every day. You can register for this service by completing a form at reception in the surgery.